The Tax Kiosk is a website configured by your town or city to provide a method by which you can easily access property tax information on the Internet at any time of day without having to contact the Tax Collector.

The Tax Kiosk enables you to view property tax invoice information, recent payments and/or penalties, and your current balance. In some instances your municipality may allow you to make an online payment using a credit card or electronic check (ACH), download and print a copy of your original invoice, and enroll in paperless email notification for future bills.

The Tax Kiosk also provides you the ability to access additional information about a specific tax bill, including any transactions that have been made on that invoice (such as payments, abatements, or penalties) or the assessment at the time of billing (property taxes only).

The information that appears on the Tax Kiosk is posted directly to the Internet by your municipal Tax Collector. The Tax Collector can post the information daily or periodically at their discretion. The date on which the data was last posted online by the Tax Collector appears in the upper right of the screen.

The Tax Kiosk calculates the total due with interest on a daily basis independent of when the data was updated. This means the Tax Kiosk is providing an accurate amount due regardless of when your municipality last updated the Tax Kiosk.

You can search for tax information on the Tax Kiosk by Owner, by Parcel ID, or by Address.

When searching by Owner:

• You must use the name of the primary owner for the parcel(s) as it appears on the tax bill. For example, if you are the trustee for a real estate trust named “ABC Real Estate Trust” you should search for “ABC Real Estate” and not your own name.
• Searches by owner will return a list of all owners that match your search parameter so you can, and generally should, provide a partial search parameter to make sure you do not inadvertently limit your search results. For example, if the parcel is owned by “John Doe” you should just enter “Doe” so it would return search results whether the parcel’s owner was listed as “Doe, John”, or “John Doe”, or “Doe, John & Jane”. Searching for “Doe” would return any and all of these results, from which you can select the appropriate owner name(s).
• Searches that include a last name and a first name will restrict the search results, perhaps too much, so just provide enough to narrow your search results to a manageable amount.

When searching by Parcel ID:

• You will need to locate the Parcel ID number on your tax bill and enter it as it is presented on your tax bill.

When searching by Address:

• The Address search is based on the address of the taxable parcel – which is not necessarily your mailing address. The address of the parcel should also be listed on your tax bill.
• Searches by address will return a list of all parcel addresses that match your search parameter so you can, and generally should, provide a partial search parameter to make sure you do not inadvertently limit your search results. For example, if the parcel address is “123 Main St” you should just enter “123 Main” so it would return search results whether the parcel’s address was listed as “123 Main”, or “123 Main St”, or “123 Main Street”. Searching for “123 Main” would return any and all of these results, from which you can select the appropriate parcel address.

Whether you search by Owner, by Parcel ID, or by Address, any and all matching search results will be listed in the grid to the right. Click on any search result to jump to a new page showing each invoice that corresponds to the search result. The details page shows the type of invoice, due date, bill amount, interest and penalty amounts, and the total outstanding amount due. If you own multiple parcels that are displayed under different search results, you may need to click on one search result and review those invoices, and then click on either Home or Back to Search to search for the second parcels.

If you are not able to locate your tax bill try to refine your search criteria. For example, rather than searching by owner first and last name try searching by just the last name. Depending upon the way in which the owner or street information was recorded (by the registry of deeds or by the assessor) parcels or tax bills owned by the same person may be entered in the database with slightly different ownership information. For example, one parcel may be owned by “Doe, John” and another may be owned by “Doe, John A., Jr.”.

Or, if you search a jointly owned property and search “Doe, John” where the data was originally entered by the Tax Collector as “Doe, Mary & John” there will be no results to display. Additionally refer to the tax bill(s) you received in the mail and enter the corresponding search terms exactly as they appear on the bill.

If you still are not able to locate your tax bill please contact your municipal Tax Collector. The banner of the Tax Kiosk includes a Contact menu selection. This section is maintained by your municipal Tax Collector and provides telephone numbers or email addresses for you to contact them directly.

After you select the outcome of your search the results display a list of invoices. The total amount due for all invoices displayed on the page will be listed near the top.

Beneath the summary section at the top is a list of individual invoices. Refer to the Total Due amount on each invoice. The Total Due amount includes any outstanding interest or penalties as well. Invoices that have been paid in full will show a Total Due amount of $0.00.

The Change Date button allows you to calculate the Total Due amount, including any interest accrued, for some date in the future. To do so, press the Change Date button and select the desired date from the calendar. When your payment is already late and you will not be able to make your payment until some future date, the Change Date button allows you to calculate the Total Due amount.

If you submit your payment before the due date of your invoice there will be no interest or penalties. If you cannot pay your invoice in full by the invoice due date then you should use the Change Date button to project the Total Due amount on the date you expect to make a payment.

The Per Diem Interest amount shows you the amount of interest that will accrue each day on the outstanding balance. If you have multiple invoices with outstanding balances each invoice will have its own Per Diem Interest amount. The Per Diem Interest is noted on the bottom of each invoice listed with an *(asterisk).

To display any exemptions (e.g. elderly exemption) or credits (e.g. veterans credit) included on the tax bill invoice click the Assessment button associated with any property tax invoice. The Assessments detail (when available) indicates the land, buildings, and net assessments at the time the tax bill was generated, as well as any exemptions and/or credits that were included on the tax bill.

To display any payments, abatements, and/or penalties on the tax bill invoice click the Transactions button associated with any invoice. The Transaction Detail includes the date of the transaction, the description of the transaction (e.g. payment, abatement, penalty, etc.), the amount of the transaction, and the invoice balance after the transaction was processed. For payment transactions, the transaction description will typically also show the name of the payer.

In some instances your municipality may have configured your Tax Kiosk to provide you the ability to download and print the original invoice. If your municipality has configured the Tax Kiosk to include this feature, you will see a PDF View Bill button for any invoice for which a PDF is available. Click the View Bill button to display the original invoice in a PDF format for viewing, saving to your computer, or printing.

Your municipal Tax Collector is required by NH State law to transfer or convert delinquent taxes (first and/or second billing) to a lien status each year. A tax lien is executed and recorded by the Tax Collector with your county’s Registry of Deeds to secure payment of taxes. When the balance due from the original invoice(s) are transferred to a Tax Lien the rate of interest increases (typically from 12% to 18%) and additional costs or penalties are added to the Tax Lien’s balance due amount. In these instances, the original property tax invoices will no longer have an outstanding due amount and will instead show “Transferred to Tax Lien” – in this case the zero Total Due amount does not mean the invoice was paid.

In some instances your municipality’s Tax Kiosk may allow you to pay a bill online. If your municipality accepts online payments:

• The initial search page will indicate that you can make online payments.
• You will see an Add All To Cart button any time there are invoices with outstanding balances on the invoice details page.
• There is an Add To Cart button corresponding to any invoice that can be paid online.
• You will notice a Cart Total box in the upper right of the page.

You may pay multiple invoices or single invoices. To select a single invoice click the button next to the invoice you want to pay labeled Add to Cart. To select all invoices click the button at the top of the page labeled Add All to Cart. To continue to the Check Out Page click the Check Out button.

When you make a payment using an electronic check (ACH) from your checking or savings account the non-refundable service fee is typically a flat fee for the transaction.

When you make a payment using a credit or debit card the non-refundable service fee is typically a percentage-based fee. The service fee is automatically calculated based upon the type of credit card used and the dollar amount of the bill being paid and is shown on the payment page before you submit your payment for processing.

There may also be fees imposed by the payment processor for returned payments, in addition to any fees your bank may charge you.

The service fee is a non-refundable fee added to an invoice to cover various administrative costs of the service provider associated with billing and accepting payment. In most retail scenarios, the cost to you of using a credit card is transparent to you as the fee has already been absorbed by the merchant and added by the merchant into the prices for all of the merchant’s products and services. However, your municipality is not permitted to accept less than the full amount of your tax bill. As such, the administrative costs associated with processing these transactions appear as an added service fee. If you do not wish to be charged a service fee you can always mail a check to the Tax Collector or you can pay in person using cash or check.

The Add to Cart button is only visible on unpaid invoices. Additionally, at certain times of year and/or for certain categories of invoices your Tax Collector may not accept online payments. For example, online payments are typically not accepted in the last several days prior to the execution of a tax lien.

You may pay multiple invoices or select a single invoice by clicking the Add to Cart or Add All to Cart buttons. Additionally you can click Back To Search or Home and search for additional invoices to add to the payment cart. To continue to the Check Out Page click the Check Out button.

Yes. To make a partial payment, begin by adding the invoice(s) to the cart and then press Check Out. On the Cart Summary page you will see a list of the invoice(s) you have selected. Next to each invoice there is an Edit label. To change the amount paid on any invoice press Edit, enter the amount you wish to pay in the amount box, and then press Save. If you wish to remove an invoice from the cart of invoices to be paid simply press the Remove label next to any single invoice.

Once you press Pay Now you are indicating you wish to pay for a given transaction (or transactions) and you are directed to the secure web site of the municipality’s payment processor. The municipality’s payment processor provides the electronic payment systems required to safely process and store financial information. The payment processor validates your ACH information or card number and expiration date, obtains authorization from the bank or card issuer, and issues you a confirmation number at the end of the payment transaction in order to complete the transaction.

At no point during the payment process will the municipality be in possession of your electronic check or debit/credit card information.

You will see two transactions on your credit card statement. One transaction will indicate the amount paid to the municipality (the municipality name will be the transaction title). The second transaction will indicate the amount of the service fee paid to the payment processor. The name and phone number of the payment processor will be listed on the charge in the event you need to contact them.

At no point during the payment process will the municipality be in possession of your electronic check or debit/credit card information.

Not necessarily. If you made your payment recently your Tax Collector may not have imported the payment information yet. Your tax invoice will be updated once your payment has been approved and received by the Tax Collector. For online payments this generally takes three to four business days, after which you can check back on the Tax Kiosk to review your invoice and verify that your payment has been applied. If, after several days the payment is still not listed you should contact your Tax Collector.

No. You cannot pay invoices from different municipalities online at once as a combined transaction. Not all municipalities utilizing the Tax Kiosk accept online payments and those communities that do offer online payment may do so through different payment processors.

However, by selecting Log Off at the top of the page once you make your first payment you will be directed back to the Tax Kiosk’s list of municipalities where you may select another participating municipality where you can learn if they accept online payments.

Yes, if your municipality has configured the Tax Kiosk to provide you with Paperless Notification emails you can enroll in the service when you make an online payment.

When you choose to make a payment on the Tax Kiosk in some municipalities, prior to actually submitting the shopping cart you will be asked if you wish to opt-in to receive future tax bill invoices electronically rather than by mail. When you answer yes you will be prompted to enter a valid email address.

The Tax Kiosk will contact you at the email address you provided to verify that the email address is valid and to confirm you wish to opt-in for future Paperless Notification. You must click the Confirm link in the confirmation email to be enrolled in Paperless Notification.

When you opt-in for Paperless Notification you will receive email notifications when a tax bill is available for review on the Tax Kiosk. The email will include the parcel location, invoice number, due amount, due date, and an easily recognizable link which you can follow to view the invoice summary on the Tax Kiosk. It will also explain that you can press the “View Bill PDF” button on the invoice summary page to display a digital copy of your original tax bill.

No. When you sign up for a Paperless Notification you are requesting to be notified of future tax bill invoices electronically rather than by mail.

You will receive at least one, but up to three, emails to alert you that your bill is available online.

To change your email address or modify your preferences click on the “modify preferences” link in the most recent Paperless Notification email you received.

While the information displayed on the Tax Kiosk is all publically available information, your Tax Collector nonetheless has the ability to suppress information for selected parcels from appearing on the Tax Kiosk. However, taxpayers who request that the Tax Collector suppress their information from the Tax Kiosk will not be able to opt-in for Paperless Notification. Contact the Tax Collector if you wish to have information about your property taxes suppressed.

If you still have questions about the online payment service or your specific tax invoice you should contact the Tax Collector.